Recover a lost licence key

Why we cannot simply resend it

Your key is stored only as a one-way hash. Nobody, including us, can read it back out of the licence database, which is why a leaked backup or a compromised support mailbox cannot hand your licence to someone else. The plaintext key exists for at most 24 hours after payment, on the confirmation page, and is then deleted. Recovery therefore means issuing you a replacement key once we have verified the purchase.

Before you ask: three places it may still be

The payment confirmation page. If you paid in the last 24 hours, the link Stripe sent you back to still shows the key. Look for a browser history entry ending in thanks.html?session_id=cs_….

The file you downloaded. The confirmation page offers a download; check your Downloads folder for sbc-one-click-licence.txt.

A device that is still activated. A browser that already runs Pro does not need the key again, and losing the key does not switch it off. You only need the key to activate a new device or to open the licence management page.

How to request a replacement

Email sbconeclick.support@gmail.com from the address you used at checkout, and include enough for us to match the payment:

· the Stripe receipt or invoice number from your payment confirmation email
· the date and amount of the payment, and the plan you bought
· the last four digits of the card, if you paid by card
· the first nine characters of the old key, such as SBC1-AB3D, if you have a partial note of it

Use the button below to open a message with those fields ready to fill in.

Never send your full licence key, your EA password, EA cookies, or a card number. No one from SBC One Click will ask you for any of them. We reply only to the email address recorded on the purchase.

What happens next

We check the details against the payment and licence records. If they match, we issue a replacement key and send it to the purchase address, normally within 3 business days. There is no charge.

The old key stops working at that moment. Devices that are already activated keep running Pro without interruption, because they hold a device-bound session rather than the key. You will need the new key the next time you activate a device or open the licence management page.

If you lost the device itself and both seats are occupied, say so in the same email: we can release the old device together with the replacement, so you do not have to wait out the 48-hour seat cooldown.

Verification limits

If you no longer control the purchase email address, we can still consider the request, but we need stronger proof: the Stripe receipt number, the exact date and amount, and the last four digits of the payment method. We may decline where ownership cannot be established. This protects you rather than us: whoever can prove the purchase can take over the licence.

Replacements are limited to two per licence in any twelve months. Beyond that, or where the pattern suggests the key is being shared, we ask for further verification before issuing another, as set out in the Terms of Sale.

A licence that has been refunded, charged back or revoked cannot be recovered; the refund policy explains what applies then.

中文摘要

许可证密钥仅以单向哈希保存，我们无法读取原文，因此“找回”实际是核验购买后免费换发新密钥。先检查三处：24 小时内的付款确认页链接（thanks.html?session_id=cs_…）、下载的 sbc-one-click-licence.txt、以及仍在运行 Pro 的设备（已激活设备不受影响）。仍找不到时，请从购买邮箱发送邮件至 sbconeclick.support@gmail.com，附上 Stripe 收据/发票号、付款日期与金额、所购套餐、卡号后四位，以及旧密钥前九位（如有）。切勿发送完整密钥、EA 密码、Cookie 或完整卡号。核验通过后通常 3 个工作日内换发，旧密钥即刻失效，已激活设备继续可用；若设备丢失且两个名额已满，请在同一封邮件中说明，我们会同时释放旧设备，无需等待 48 小时冷却。每张许可证十二个月内最多换发两次；已退款、发生拒付或被撤销的许可证不可找回。