Cancellation and Refund Policy

The short version

Cancel a subscription yourself at any time; access runs to the end of the period you have already paid for. Because your licence key is delivered immediately and you consent to that at checkout, the 14-day right to change your mind does not survive delivery. Your statutory rights if something is wrong with the product are unaffected, and we refund in the situations listed in section 3. We never charge for reissuing a licence key you have lost.

1. Cancelling a subscription

Open the licence management page, enter your licence key, and open Stripe's customer portal. Cancel there, or update the card, or download invoices. You can also email sbconeclick.support@gmail.com from the address you used to buy and we will cancel the renewal for you.

Cancellation stops the next payment. It does not shorten or refund the period you have already paid for: Pro access continues until the paid-through date shown in the extension and in the portal, and the extension then returns to the free tier of ten successful generations per UTC day. Partial months and partial years are not refunded on cancellation.

Ultra is a one-time purchase with nothing to cancel and no recurring charge. Deleting the extension does not cancel a subscription; cancel in the portal.

2. The 14-day right to change your mind

For digital content supplied immediately, the statutory 14-day cancellation right ends once supply begins, provided you gave express consent and acknowledged the loss of that right. At checkout you tick a box doing exactly that, and we record the terms version and the time of your confirmation with the payment. Regulation 37(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies in the UK; Article 16(m) of Directive 2011/83/EU is the EU equivalent.

If the licence key was never delivered to you and we cannot deliver it, supply has not begun. In that case the purchase is refunded in full, and you do not need to rely on any other part of this policy.

3. When we refund

Faulty, not as described, or not fit for purpose. Under the Consumer Rights Act 2015 you are entitled to a remedy. We will first try to fix the problem in a reasonable time and without significant inconvenience to you. If that fails, or a fix is not possible, you are entitled to a refund or a reduction in price, which we pay in the same way. During the first six months after purchase a fault is presumed to have been present at delivery unless we can show otherwise. EU consumers have equivalent rights under Directive (EU) 2019/770.

The product becomes permanently unusable. If the EA SPORTS FC Web App, the browser platform, or a legal restriction makes SBC One Click permanently unusable, we stop selling it and contact affected buyers. Running subscriptions are cancelled and the unused part of the current period is refunded pro rata. An Ultra licence is refunded in full if this happens within six months of purchase, and proportionately to the unused period if it happens between six and twelve months of purchase.

Duplicate or clearly accidental payment. Two purchases of the same plan by the same buyer within a short period, or a subscription bought while another one is already running, are refunded on request.

Payment you did not authorise. Tell us and we will refund the payment and revoke the licence once we have verified it, without requiring you to raise a dispute with your bank first.

A renewal you did not intend, told to us promptly. If you contact us within 7 days of a renewal charge, before using Pro in that new period, we refund that renewal and cancel the subscription. This is a goodwill practice rather than a legal obligation, and we apply it once per customer.

4. When we do not refund

Change of mind after the licence key has been delivered, for the reason in section 2. Dissatisfaction with the squads the solver proposes: the solver is a heuristic, it is documented as not guaranteeing an optimal solution, and a free tier exists so you can judge it before paying. Time already used on a subscription, including the current period after cancellation. Losses inside the game, such as items you consumed, transferred or discarded, or a challenge deadline you missed, since every squad is submitted by you in the EA interface after your own review. Currency-conversion or foreign-transaction fees charged by your own bank, which we never receive. Purchases where the licence has been shared, resold, or used to circumvent the device limit.

Losing your licence key is not a refund matter: we reissue it free of charge once your purchase is verified. See Recover a lost licence key.

5. How to request a refund

Email sbconeclick.support@gmail.com from the address you used at checkout, with the Stripe receipt or invoice number, the date and amount, the plan, and a short description of the problem. Screenshots of any error help. Never send your full licence key; the first nine characters are enough for us to find the record.

We acknowledge requests within 3 business days. Where a refund is due, it is paid within 14 days of us accepting the request, to the original payment method through Stripe; your bank typically shows it within a further 5 to 10 business days. Refunds are issued in USD, and any exchange-rate difference between the charge and the refund is set by your bank.

A refund revokes the licence issued for that purchase automatically, usually within a few minutes. Any device still activated on it returns to the free tier at its next licence check.

6. Chargebacks

Please contact us before disputing a charge with your bank. A dispute takes weeks, revokes the licence as soon as it is opened, and we have to respond with the purchase and activation records as evidence. Almost everything a chargeback is used for is resolved faster by email.

7. Your statutory rights

Nothing in this policy limits your statutory rights as a consumer. UK consumers can find guidance from Citizens Advice. Consumers elsewhere keep the mandatory protections of their country of residence.

中文摘要

本节为上方取消与退款政策的中文摘要，如有歧义以英文为准。订阅可随时在许可证管理页的 Stripe 门户自助取消，取消后可继续使用到已付周期结束，当期费用不退，之后回到免费额度；Ultra 为一次性购买，无需取消。由于许可证在付款后立即交付并已取得你的明示同意，14 天无理由撤回权在交付后即终止；但产品有缺陷、与描述不符或不适用时，你仍享有《2015 年消费者权利法》下的修复、退款或降价救济。以下情形我们会退款：密钥从未交付；产品因 EA Web App、浏览器平台或法律限制永久不可用（订阅按未使用部分比例退，Ultra 六个月内全额、六至十二个月按比例）；重复或明显误购；未经授权的付款；续费后 7 日内且未使用的一次性善意退款。以下情形不退：交付后改变主意、对求解结果不满意、订阅已使用时间、游戏内损失、银行货币转换费、共享或转售的许可证。退款请从购买邮箱发送 Stripe 收据号、日期、金额与问题说明至 sbconeclick.support@gmail.com，切勿发送完整密钥；3 个工作日内回复，同意后 14 天内原路退回。退款会自动撤销该许可证。密钥遗失不属于退款事项，核验后免费换发，见找回许可证密钥。